Our Commitment to Excellence
At Union Store, we’re dedicated to providing our global community of tech-savvy customers with premium device accessories and an exceptional shopping experience. Our shipping and returns policies are designed with your complete satisfaction in mind.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS | Budget-friendly option |
Returns & Exchanges Policy
We want you to be completely satisfied with your Union Store purchase. If you’re not happy with your item, we’re here to help.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt of items. To be eligible:
- Item must be in original condition
- Unused and unworn
- In original packaging with all tags attached
- Accompanied by original receipt or proof of purchase
Non-Returnable Items
Due to product analysis and hygiene considerations, the following items cannot be returned or exchanged:
- Apple Watch Straps & Belts – Personal hygiene and wear considerations
- Opened AirPods Cases & Accessories – Hygiene and product integrity
- Customized or Personalized Items – Made specifically to customer specifications
- Final Sale Items – Clearly marked as non-returnable at purchase
Return Process – Step by Step
Step 1: Initiate Your Return Request
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Step 2: Receive Return Authorization
Our team will review your request and provide a Return Authorization Number and shipping instructions within 24-48 hours.
Step 3: Package Your Items
Securely package the item in its original packaging, including all accessories and documentation. Include a copy of your receipt or order confirmation.
Step 4: Ship Your Return
Ship the package to our returns center:
Union Store Returns
3589 Coal Street
Centre Hall, PA 16828, USA
We recommend using a trackable shipping service and retaining your shipping receipt.
Step 5: Processing & Refund
Once received, we will inspect your return and process your refund or exchange within 3-5 business days.
Exchange Process
If you need to exchange an item for a different size, color, or product:
- Follow the same return process outlined above
- Clearly indicate in your return request that you prefer an exchange
- Specify the replacement item you would like
- If the exchange item costs more, you will be charged the difference
- If the exchange item costs less, you will receive a refund for the difference
Refund Timeline & Methods
Once we receive and inspect your return, here’s what to expect:
| Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you and provide a prepaid return label for the damaged item.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days
We appreciate your trust in Union Store and are committed to ensuring your complete satisfaction with our premium device accessories.