FAQ

Our target customers are global tech-savvy individuals who value premium, stylish accessories for Apple and Samsung devices. They appreciate meticulous craftsmanship, reliable global delivery, and eco-conscious options, often seeking high-quality items like iPhone cases, Apple Watch straps, and AirPods accessories.

Union Store embodies a premium, customer-focused style that blends timeless design with modern functionality. Our website and products reflect attention to detail, professionalism, and a commitment to quality, ensuring a seamless shopping experience from browsing to unboxing.

We specialize in meticulously crafted accessories, including cases for Apple iPhone (e.g., iPhone 16 Pro Max, iPhone 16e), iPad, Samsung Galaxy A Series, AirPods cases, Apple Watch straps, belts and belt pouches, glasses cases, desk accessories, and charging solutions. Our products focus on premium protection and style.

Yes! Every product undergoes rigorous quality checks to ensure it meets our standards for durability and design. We use premium materials to offer accessories that combine timeless style with reliable protection for your devices.

Absolutely. We regularly update our collections to include cases and accessories for new releases, such as the Apple iPhone 16 Pro Max and iPhone 16e, so you can always find up-to-date, stylish protection.

We offer two main shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment. Includes real-time tracking and insured delivery.
– Free Shipping: Available for orders over $50, using EMS service, with delivery in 15-25 days after shipment. This is an eco-conscious option at no extra cost.

We deliver worldwide from our headquarters in Centre Hall, Pennsylvania, USA, excluding some remote areas and parts of Asia. Please contact us at [email protected] for specific delivery estimates to your location.

All orders are processed with care within 1-2 business days, including quality checks, secure packaging, and preparation of shipping documents. You’ll receive a confirmation email with tracking information once your order ships.

Yes, for Standard Shipping, we provide real-time tracking updates via DHL or FedEx. For Free Shipping with EMS, tracking details are included in your confirmation email.

We accept returns within 15 days of receiving your order. Items must be in original condition. For assistance, contact our customer service team at [email protected] to initiate the process.

Returns are subject to the product being unused and in its original packaging. Due to the nature of personalized or eco-conscious items, some products may have specific return conditions—please check the product details or contact us for more information.

We accept Visa, MasterCard, JCB, and PayPal to ensure secure and convenient transactions for customers worldwide.

Yes, we use global payment processing systems with encryption to protect your data, ensuring safe and secure transactions every time.

For any questions about shipping, returns, or products, email us at [email protected]. We’re dedicated to providing prompt, helpful support to exceed your expectations.

No, you can checkout as a guest. However, creating an account may speed up future purchases and allow you to track orders more easily.